Frequently Asked Questions

Orders and Shipping

What is your shipping policy?

  • All orders are shipped from North Carolina, USA and shipped via USPS Ground Advantage (First-Class Mail) unless expedited shipping is chosen at checkout.
  • All orders placed before 12pm Monday -Thursday will ship next day.
  • Orders placed after 12pm on Thursday will process the following Monday.
  • We're not responsible for UPS or USPS shipping delays.
  • Customs fees and duties are the customer's responsibility.

How long will it take for my order to arrive?

  • Orders placed before 12pm Mon-Thur will ship next day USPS first-class (Ground Advantage) unless expedited shipping is chosen at checkout
  • USPS First Class (Ground Advantage) shipping time is est. 1-5 days in USA.
  • Priority Mail shipping is available for an increased shipping fee (1-3 days delivery)
  • For international orders please contact us for delivery estimate

I want to change or cancel my order?

We immediately start processing and preparing your order as soon as it's submitted. We move as fast as possible, so we may not be able to change or cancel your order. Please double check your shipping address before placing your order. Contact us at support@nogginheadwear.com and we will do our best to accommodate any changes or cancellations.

What payment methods do you accept?

  • Paypal
  • ShopPay
  • Apple Pay
  • Google Pay
  • Meta Pay
  • Venmo
  • Afterpay
  • Visa
  • Master Card
  • American Express
Return Policy

What's your return policy?

You can return any items purchased in the last 14 days that aren’t marked as final sale.

You cannot return items that were free gifts, promotional items with retail value, purchased longer than 14 days ago, or marked as final sale.

A return shipping fee of $6.95 will be deducted from your refund. 

Customers are responsible for returns delivered outside of the US - please contact support@nogginheadwear.com for more information.

Received a damage item? Send us an email at support@nogginheadwear.com and we will make It right.

Can I make changes to or cancel my order?

We immediately start processing and preparing your order as soon as it's submitted. We move as fast as possible, so we may not be able to change or cancel your order. Please double check your shipping address before placing your order. Contact us at support@nogginheadwear.com and we will do our best to accommodate any changes or cancellations.

Do you do exchanges?

We do not offer exchanges at this time. If you would like to exchange an item, please return item and re-submit a new order.

Common Questions

Do you ship internationally?

Yes, we offer international shipping.

Where can I send complaints to?

We want you to be 100% satisfied with your Noggin purchase. Please contact us at support@nogginheadwear.com if you have any concerns or complaints.