Frequently Asked Questions

Orders and Shipping

What is your shipping policy?

  • All orders are shipped from North Carolina, USA and shipped via USPS Ground Advantage (First-Class Mail) unless expedited shipping is chosen at checkout.
  • All orders placed Monday -Thursday will ship within 1-2 business days with exception of custom ordered hats- typical turn around time for custom orders is 4-6 business days.
  • Orders placed after 12pm on Thursday will process the following Monday.
  • We're not responsible for UPS or USPS shipping delays and/or lost or stolen packages. Please contact the carrier directly with your tracking number for any delivery issues.
  • Customs fees and duties are the customer's responsibility.

How long will it take for my order to arrive?

  • Orders placed Mon-Thur will ship within 1-2 business days via USPS first-class (Ground Advantage) unless expedited shipping is chosen at checkout
  • USPS First Class (Ground Advantage) shipping time is est. 1-5 days in USA.
  • Priority Mail shipping is available for an increased shipping fee (1-3 days delivery)
  • For international orders please contact us for delivery estimates.

I want to change or cancel my order?

We immediately start processing and preparing your order as soon as it's submitted. We move as fast as possible, so we may not be able to change or cancel your order. Please double check your shipping address before placing your order. Contact us at support@nogginheadwear.com and we will do our best to accommodate any changes or cancellations.

** Please note that all custom orders are final sell and once an item has been made, we can no longer cancel the order, nor refund your order.

What payment methods do you accept?

  • Paypal
  • ShopPay
  • Apple Pay
  • Google Pay
  • Meta Pay
  • Venmo
  • Afterpay
  • Visa
  • Master Card
  • American Express
Return Policy

What's your return policy?

You can return any items purchased / delivered in the last 14 days that aren’t marked as final sale.

You cannot return items that were free gifts, promotional items with retail value, custom items, or items delivered over 14 days from return request date.

A return shipping fee of $6.95 will be deducted from your refund. 

Once return is received, please allow 7-10 business days for your refund to be processed. Timing may vary depending on your bank or credit card provider.

Customers are responsible for returns delivered outside of the US - please contact support@nogginheadwear.com for more information.

***Received a damage item? Send us an email at support@nogginheadwear.com and we will make It right.

Can I make changes to or cancel my order?

We immediately start processing and preparing your order as soon as it's submitted. We move as fast as possible, so we may not be able to change or cancel your order. Please double check your shipping address before placing your order. Contact us at support@nogginheadwear.com and we will do our best to accommodate any changes or cancellations.

Do you do exchanges?

If you would like to exchange an item, please contact us and we will email you a return label. Once we receive your return, we will process it and refund you. You will need to re-submit a new order with the desired product.

Once return is received, please allow 7-10 business days for your refund to be processed. Timing may vary depending on your bank or credit card provider.

Common Questions

Do you ship internationally?

Yes, we offer international shipping. Please contact us at support@nogginheadwear.com.

Where can I send complaints to?

We want you to be 100% satisfied with your Noggin purchase. Please contact us at support@nogginheadwear.com if you have any concerns or complaints.